Terms of Service

By accessing or using Hopkins ("the Service"), provided by AndaLabX ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By creating an account, you represent that you are at least 18 years old and have the legal authority to enter into these Terms.

Hopkins is an AI-powered growth agent that connects to your business tools, monitors key metrics and signals, and delivers actionable intelligence via email, Slack, WhatsApp, and other channels. The Service includes signal detection, briefing, recommended actions, and autonomous execution within limits you define.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation.

You must create an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials.

You are responsible for all activity that occurs under your account. If you become aware of any unauthorised use, you must notify us immediately at hello@andalabx.com.

Hopkins offers a free trial period followed by paid subscription plans. By subscribing, you authorise us to charge your payment method on a recurring basis according to your chosen plan.

All fees are non-refundable except as required by law or as explicitly stated in our refund policy. We reserve the right to change pricing with at least 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

If payment fails, your account may be downgraded or suspended. You are responsible for any taxes applicable to your subscription.

The Service connects to third-party platforms (including but not limited to Google Analytics, HubSpot, Meta Ads, Slack, and others) using OAuth 2.0 and API key authentication. By connecting an integration, you grant the Service permission to access, read, and in some cases write data on those platforms on your behalf.

You are responsible for ensuring you have the right to connect those platforms and share that data with us. We store access tokens encrypted at rest. You can revoke access to any integration at any time through the Service or directly through the third-party platform.

We are not responsible for the availability, accuracy, or policies of third-party platforms. Your use of connected platforms is governed by those platforms' own terms of service.

Hopkins can take actions on connected platforms autonomously (e.g. adjusting ad bids, updating CRM records, sending messages) when you configure it to do so. You are solely responsible for configuring autonomy levels appropriately and for the outcomes of any autonomous actions taken by the Service on your behalf.

We are not liable for any business outcomes, losses, or damages resulting from autonomous actions taken by the Service, including but not limited to changes made to advertising campaigns, CRM data, or communication channels.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorised access to any part of the Service or its related systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to transmit spam, malware, or other harmful content
• Share your account credentials with unauthorised third parties
• Resell, sublicense, or otherwise transfer rights to the Service without our written permission
• Use the Service to build a competing product

The Service and all of its content, features, and functionality (including but not limited to software, text, graphics, logos, and AI models) are owned by AndaLabX and are protected by copyright, trademark, and other applicable laws.

You retain ownership of all data you bring into the Service. You grant us a limited, non-exclusive licence to process your data solely for the purpose of providing and improving the Service.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

TO THE FULLEST EXTENT PERMITTED BY LAW, ANDALABX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION) ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless AndaLabX, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another.

We may suspend or terminate your account at any time, with or without cause, with or without notice. You may cancel your account at any time through the account settings. Upon termination, your right to use the Service will immediately cease.

On cancellation, we will retain your data for 30 days, during which you may request an export. After 30 days, your data will be permanently deleted from our systems, except where we are required by law to retain it.

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of the Service will first be subject to informal negotiation. If informal resolution fails, disputes will be submitted to binding arbitration.

We reserve the right to update these Terms at any time. We will notify you of material changes by email or by a prominent notice within the Service. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes.

For questions about these Terms, please contact us at hello@andalabx.com or at hopkinsagent.com.